Terms & Conditions

Effective: March 1, 2025 • A service of IntraQ, Inc.

1. Acceptance

By creating an account, starting a free trial, or using IntraQAI (the “Service”), you agree to these Terms & Conditions and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. The Service

IntraQAI is an AI-powered enterprise search and knowledge platform. We may improve, add, or remove features at any time. Beta or trial features may be provided “as is.”

3. Accounts & Tenant Admin

  • You must provide accurate registration information and keep your credentials confidential.
  • The first user that signs up for a company tenant is designated as the tenant admin and controls users, permissions, and data connections for that tenant.
  • You are responsible for activity under your account.

4. Free Trial

New tenants receive a 14-day free trial unless stated otherwise. Trials may be limited by usage caps. At the end of the trial, the Service may downgrade or suspend unless a paid plan is activated.

5. Subscriptions & Billing

  • Paid plans are billed via our payment processor (e.g., Stripe).
  • Fees are non-refundable except where required by law or expressly stated. You may change or cancel your plan effective at the end of the current billing period.
  • We may suspend accounts for non-payment or usage that violates these Terms.

6. Customer Content & Confidentiality

“Customer Content” means documents, data, prompts, metadata, logs, and outputs you submit or generate through the Service. You retain ownership of Customer Content. You grant IntraQ, Inc. a limited license to use it solely to provide and secure the Service, troubleshoot, and meet legal obligations. We treat Customer Content as confidential and do not use it to train our foundation models.

7. Third-Party Services

The Service may route requests to third-party AI providers (e.g., OpenAI, Anthropic, Google) and data connectors (e.g., Apideck). We select and orchestrate models; tenants do not need to choose a model. Your use of these providers is subject to their terms. We contractually restrict providers from using Customer Content to train their models, where such controls are offered.

8. Acceptable Use

  • No unlawful, infringing, or harmful content.
  • No reverse engineering or interfering with the Service.
  • No attempts to bypass rate limits, security, or access controls.
  • No uploading of content you lack rights to share with the Service.

9. Security & Data Protection

We implement administrative, technical, and organizational measures, including encryption in transit, access controls, and audit logging. Additional terms for processing personal data may be available via a Data Processing Addendum (DPA) upon request.

10. IP Rights

The Service, software, and all related IP are owned by IntraQ, Inc. or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You agree not to copy or create derivative works of the Service.

11. Feedback

If you provide feedback, you grant IntraQ, Inc. a perpetual, royalty-free license to use it without restriction.

12. Suspension & Termination

We may suspend or terminate access for material breaches, security risks, or legal reasons. You may terminate at any time; sections intended to survive will continue (e.g., IP, confidentiality, limitations, indemnity).

13. Disclaimers

THE SERVICE AND AI OUTPUTS ARE PROVIDED “AS IS.” AI OUTPUTS MAY BE INACCURATE OR INCOMPLETE. IntraQ, Inc. DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IntraQ, Inc. WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. Our aggregate liability will not exceed the amounts paid by you to IntraQ, Inc. in the 12 months prior to the event giving rise to the claim.

15. Indemnification

You will defend and indemnify IntraQ, Inc. against claims arising from your Customer Content or your breach of these Terms.

16. Governing Law; Disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws. Venue lies in state or federal courts located in Texas.

17. Changes

We may update these Terms. We’ll post the revised version with the “Effective” date above. Continued use constitutes acceptance.

18. Contact

Questions? Email support@intraqai.com.