Terms & Conditions

Effective: March 1, 2025 • A service of IntraQ, Inc.

1. Acceptance

By creating an account, starting a free trial, or using IntraQAI (the "Service"), you agree to these Terms & Conditions and our Privacy Policy. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

2. The Service

IntraQAI is an AI-powered HR command center that centralizes HR knowledge, generates compliant policies, guides HR decisions, and creates workflows. The Service helps organizations define the strategy, policies, and frameworks that guide their HR operations. IntraQAI does not process payroll, manage employee databases, or execute transactional HR functions; it provides the strategic intelligence layer that guides those activities.

We may improve, add, or remove features at any time. Beta or trial features may be provided "as is."

3. Accounts & Tenant Admin

  • You must provide accurate registration information and keep your credentials confidential.
  • The first user that signs up for a company tenant is designated as the tenant admin and controls users, permissions, data connections, and billing for that tenant.
  • You are responsible for all activity under your account.
  • Each tenant represents a separate organization. Users within a tenant may have different roles (Admin, HR Manager, Employee) with varying levels of access to HR policies, documents, and workflows.

4. Free Tier & Trial Plans

IntraQAI offers a Founders tier that remains free forever with limited features, AI query caps, and watermarked exports. This tier is designed for early-stage startups building their HR foundation.

Paid plan trials may be offered for a limited period (typically 14 days) with full feature access unless stated otherwise. At the end of a trial period, the Service may downgrade to the free tier or suspend access unless a paid plan is activated.

Free and trial tiers may be subject to usage caps, rate limits, and feature restrictions. We reserve the right to modify or discontinue free tier benefits with reasonable notice.

5. Subscriptions & Billing

  • Paid plans (Growth, Team, Scale, Enterprise) are billed monthly or annually via our payment processor (e.g., Stripe).
  • Subscription fees are based on your selected tier and may include per-user charges, feature add-ons (such as compliance packs), and usage overages as specified in your plan.
  • Fees are non-refundable except where required by law or expressly stated in your agreement. You may change or cancel your plan effective at the end of the current billing period.
  • We may suspend accounts for non-payment, usage that violates these Terms, or fraudulent activity. Downgrading may result in loss of access to certain features, data, or content.
  • We reserve the right to adjust pricing with at least 30 days' notice for existing customers. New pricing takes effect at your next renewal.

6. Customer Content & Confidentiality

"Customer Content" means HR policies, employee handbooks, compliance documents, workflows, prompts, queries, generated outputs, audit logs, and any other data you submit, create, or generate through the Service. You retain ownership of Customer Content. You grant IntraQ, Inc. a limited license to use it solely to provide and secure the Service, improve functionality, troubleshoot issues, and meet legal obligations.

We treat Customer Content as confidential and proprietary. We do not use Customer Content to train our foundation models or share it with third parties except as necessary to provide the Service (e.g., routing queries to AI providers under contractual restrictions) or as required by law.

You represent and warrant that you have all necessary rights to submit Customer Content to the Service and that it does not violate any third party rights or applicable laws.

7. Third-Party Services & AI Providers

The Service routes requests to third-party AI providers (e.g., OpenAI, Anthropic, Google) to generate policy content, answer queries, and provide recommendations. We select and orchestrate models automatically; you do not need to choose a specific AI provider.

We also integrate with data connectors and storage services (e.g., Google Drive, SharePoint, OneDrive via Apideck or similar platforms) to access documents you authorize. Your use of these third-party services may be subject to their respective terms.

We contractually require AI providers not to use Customer Content to train their models, where such controls are offered by the provider. However, we cannot guarantee the practices of third-party services beyond our contractual arrangements.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Prohibited uses include:

  • Uploading unlawful, infringing, discriminatory, or harmful content.
  • Using the Service to create policies or content that violate employment law, discriminate against protected classes, or encourage illegal conduct.
  • Reverse engineering, decompiling, or interfering with the Service.
  • Attempting to bypass rate limits, security controls, or access restrictions.
  • Uploading content you lack rights to share, including confidential information of third parties without authorization.
  • Using the Service to generate spam, phishing content, or malicious code.
  • Sharing your account credentials or allowing unauthorized access to your tenant.

9. AI-Generated Content & Disclaimers

IntraQAI uses artificial intelligence to generate HR policies, answer questions, and provide recommendations. AI-generated content is provided as guidance and may contain errors, omissions, or outdated information.

You are responsible for reviewing, validating, and customizing all AI-generated content before use. IntraQAI is not a substitute for legal counsel, HR professionals, or compliance experts. For matters requiring professional advice, consult qualified legal or HR advisors.

We do not guarantee that AI-generated policies comply with all applicable federal, state, or local laws. Compliance requirements vary by jurisdiction, industry, and company size. While we provide state-specific guidance where possible, you remain responsible for ensuring compliance with all applicable regulations.

10. Security & Data Protection

We implement administrative, technical, and organizational security measures, including encryption in transit and at rest, access controls, role-based permissions, audit logging, and tenant-level data segregation. We undergo regular security assessments and follow industry best practices.

For enterprise customers, additional security terms and Data Processing Addendum (DPA) may be available upon request to address specific compliance requirements (e.g., SOC 2, HIPAA, GDPR).

You are responsible for maintaining the confidentiality of your credentials, managing user access within your tenant, and configuring security settings appropriately.

11. Intellectual Property Rights

The Service, including all software, interfaces, algorithms, workflows, templates, and related intellectual property, is owned by IntraQ, Inc. or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.

You retain ownership of Customer Content you create or upload. IntraQ, Inc.retains ownership of the platform, templates, and AI orchestration logic. Content generated by the Service based on your inputs (e.g., customized policies) belongs to you, subject to our limited license to provide the Service.

You agree not to copy, modify, create derivative works, reverse engineer, or attempt to extract source code from the Service.

12. Feedback & Suggestions

If you provide feedback, suggestions, or ideas about the Service, you grant IntraQ, Inc. a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without restriction or compensation.

13. Suspension & Termination

We may suspend or terminate your access to the Service immediately if you breach these Terms, engage in fraudulent activity, abuse the Service, pose a security risk, or for legal or regulatory reasons.

You may terminate your subscription at any time through your account settings or by contacting support. Termination is effective at the end of your current billing period. Upon termination, you will lose access to paid features and may lose access to certain Customer Content unless you export it before termination.

Sections intended to survive termination will continue, including those related to intellectual property, confidentiality, limitations of liability, indemnification, and dispute resolution.

14. Warranties & Disclaimers

THE SERVICE AND ALL AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." IntraQ, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, OR OUTDATED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.

IntraQ, Inc. DOES NOT PROVIDE LEGAL, HR, OR COMPLIANCE ADVICE. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL COUNSEL.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IntraQ, Inc. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TOIntraQ, Inc. IN THE 12 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO PAYMENTS WERE MADE.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify, and hold harmless IntraQ, Inc. and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your Customer Content; (b) your use of the Service in violation of these Terms; (c) your violation of any law or third-party rights; or (d) any dispute between you and any third party.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict of laws principles. Any disputes arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction of such courts.

For disputes valued under $10,000, you agree to first attempt informal resolution by contacting us at legal@intraqai.com and providing 30 days to resolve the matter before initiating legal proceedings.

18. Changes to Terms

We may update these Terms from time to time. We will post the revised version with an updated "Effective" date above. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must discontinue use of the Service and may terminate your subscription.

19. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements you enter into with IntraQ, Inc., constitute the entire agreement between you and IntraQ, Inc..
  • Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
  • Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time.
  • Force Majeure: We are not liable for delays or failures in performance due to causes beyond our reasonable control.

20. Contact

Questions or concerns about these Terms? Contact us at: legal@intraqai.com.

For support issues, contact: support@intraqai.com.