Privacy Policy

This Privacy Policy explains how IntraQ, Inc. (“we,” “us,” “our”) collects, uses, and protects information when you use IntraQAI (the “Service”). By using the Service, you agree to this Policy and our Terms & Conditions.

1. Information We Collect

• Account Data: name, email, company, password (hashed).
• Tenant & Setup Data: configuration, domain connections, experts, and workflow rules you define.
• Customer Content: documents, files, prompts, queries, and generated outputs you process via the Service.
• Usage & Telemetry: search metrics, model routing signals, performance and diagnostic logs, device/browser data, IP address.
• Payments: handled by payment processors (e.g., Stripe); we receive limited billing metadata (no full card numbers).
• Support: messages, attachments, and contact details you provide to support channels.

2. How We Use Information

• Provide, operate, secure, and improve the Service.
• Authenticate users; administer tenants, roles, and permissions.
• Process searches and generate outputs using third-party AI models under contractual controls that prohibit training on your data where available.
• Monitor reliability, detect abuse, and produce aggregated analytics.
• Communicate service notices and product updates.
• Comply with legal obligations and enforce our Terms.

3. Sharing & Disclosures

• Processors: hosting, storage, logging, email, analytics, and support tools.
• AI Providers: model inference (e.g., OpenAI, Anthropic, Google). We configure settings to prevent training on your prompts/outputs where such settings are supported.
• Connectors: via Apideck or similar to access content sources you authorize.
• Payments: to process subscriptions and invoices.
• Legal: if required by law, subpoena, or to protect rights and safety.

4. International Transfers

We may transfer data to the United States and other countries where we and our providers operate. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

5. Security

We implement administrative, technical, and organizational security controls, including encryption in transit, access controls, audit logging, and tenant-level segregation. No system is 100% secure; you are responsible for safeguarding your credentials and access tokens.

6. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Tenants can request deletion subject to legal retention requirements and backup schedules.

7. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object or restrict certain processing. To exercise rights, contact your tenant admin or privacy@intraqai.com. We will verify and respond per applicable law.

8. Cookies

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies via your browser settings; some features may not function if disabled.

9. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from them.

10. Changes

We may update this Policy. We will post the revised version with the “Effective” date above. Material changes will be communicated where required.

11. Contact

Questions or requests: privacy@intraqai.com.